Understanding the Fusion, JAWS & ZoomText SMA

As part of Freedom Scientific’s ongoing effort to simplify support and help you or your team stay secure, compliant, and ahead of accessibility requirements, a Software Maintenance Agreement (SMA) is required to receive uninterrupted access to the latest product enhancements.

SMAs are essential for receiving ongoing access to the latest product enhancements, critical updates, and technical support. These changes are designed to maintain a consistent, high-quality experience for all users.

By keeping your SMA active, you will:

• Receive critical updates that improve performance and compatibility.

• Access new features and technical fixes as they become available.

• Avoid potential reinstatement fees or service disruptions.

Here’s what you need to know:

1. SMAs are now included with all new Perpetual License Purchases.

2. If you have a lapsed SMA or Outdated Version, you have two options to continue receiving product updates:

• Option 1: Transition to a subscription license.

• Option 2: Purchase a new perpetual license with SMA.

3. If you are current with your SMA, you can easily renew it — as long as the renewal happens before the existing SMA expires.

Maintaining your SMA is the easiest way to future-proof your investment and ensure you receive the best possible user experience.

• SMAs are activated on the date of purchase.
• SMAs are tracked by term (e.g., 24 months) from activation, no longer tied to a product version.

If you have any questions regarding SMA’s, feel free to contact us at support@sensorysolutions.co.za.