TERMS AND CONDITIONS

About us

Sensory Solutions (Pty) Ltd is a South African company with considerable experience in the field of accommodating persons who are visually impaired – i.e. who are either blind or partially sighted. We specialise in the field of providing Access Technology solutions for individuals, schools, universities, government departments etc, in particular to make the work environment more accessible for the visually impaired. We are approved African distributors for a wide range of Access Technology products selected specifically for their suitability to the African environment and our specific situation. We are proud to be appointed exclusive and preferred dealerships for some of the world’s most leading Access Technology manufacturers. Our mission and ethos revolve around our fellow man, empowering them to function to their fullest potential.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Product Warranty

All products sold on this site carry their full manufacturer’s warranty as stipulated by the official South African distributor, unless otherwise specified. Such warranty is usually, but not limited to, 12 months and if not stipulated on this website can be requested by contacting info@sensorysolutions.co.za. Items under warranty must be sent to the Sensory Solutions (Pty) Ltd service centre for repair or replacement. Such Manufacturer Guarantee is restricted to the costs of repair or replacement of faulty goods or refund of the purchase price at the sole discretion of Sensory Solutions (Pty) Ltd and its suppliers after investigation and/or testing of goods.

All Hardware Manufacturer Guarantees are immediately null and void if equipment has been tampered with, warranty stickers have been removed, seals on equipment have been broken by anyone other than the manufacturer’s representative or if the goods have been operated outside the manufacturer’s specifications.

Under no circumstances will Sensory Solutions (Pty) Ltd be liable for any damage arising from any misuse or abuse of the goods. Sensory Solutions (Pty) Ltd cannot be held responsible for any data loss whatsoever for any equipment returned for exchange or repair.

Please ensure that all software is compatible with your current hardware and operating system as Sensory Solutions (Pty) Ltd cannot be held responsible for system incompatibilities. System requirements are available on the publisher’s official website or else please contact Sensory Solutions (Pty) Ltd at info@sensorysolutions.co.za for the latest system requirements.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) including any product or services offered with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website and Products offered is subject to change from time to time. You will not be eligible for any compensation because you cannot access any part of the Website or Products because of a failure, suspension or withdrawal of all or part or item from the Website no matter the circumstances.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send an E-mail to info@sensorysolutions.co.za.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability. Ex-stock items will be dispatched within 2 to 3 days from receipt of payment.

Non-stock items lead time will be provided on confirmation of order, normally between 1 to 6 weeks which will allow for manufacturing and delivery to our warehouse.

Although every effort will be made to effect shipment of your order timeously, unforeseen circumstances may cause delays, at which point Sensory Solutions (Pty) Ltd will contact you via email to provide a revised delivery schedule.

Delivery

Delivery will be arranged upon order confirmation and payment, from our Head Office in accordance with product availability.

Dependent on the physical size of the order and delivery location, courier delivery will be overnight, next day or road freight. Tracking information will be provided.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. All costs for re-shipment will be for the client’s account.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy

Refunds without cost penalties will only be considered:

  1. were goods were purchased which has not been seen before the purchase,
  2. goods do not meet the particular purpose it was purchased.

For the above to be considered, Sensory Solutions (Pty) Ltd must be made aware of the intend to return the goods within 5 working days from delivery. Goods must be returned in its original condition and repackaged in their original packaging which must include all accessories (i.e. chargers, manual, CD’s, cables, bags, etc.) which was supplied with the product. Sensory Solutions (Pty) Ltd reserves the right to reasonably adjust the refund amount to compensate for damaged or missing product or accessories.
Should you for any other reason wish to cancel your purchase a 15% handling fee will be applicable. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.

Refund payments will only be processed once goods have been received and inspected at the Sensory Solutions (Pty) Ltd offices. Deductions for damaged and lost items will be communicated before any refund payment is processed.

Sensory Solutions (Pty) Ltd recommends that you use The Courier Guy Couriers for all returns as it offers shipment tracking. All courier fees will be for the account of the client. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
International customers should make use of a courier that offers:

  • Shipment tracking.
  • Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Payment Options and Pricing

All transactions will be processed in South African Rand (ZAR), unless otherwise stated.

Sensory Solutions (Pty) Ltd endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges where required.

Sensory Solutions (Pty) Ltd reserves the right to change pricing at any time without prior notice.

Payment options

Currently only EFT (Electronic Fund Transfer) payments is offered.

Once you have added items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. On receipt of the electronic order by Sensory Solutions (Pty) Ltd, we will email a pro-forma invoice and if accepted, payment must be made via EFT to the Sensory Solutions (Pty) Ltd bank account.

Delivery Policy

The site does not allow for on-line payment to be processed, but merely facilitates your order. Once the order is placed, a confirmation email will be sent to the purchaser which will provide details of your order and stock availability.

You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

For more information about how to order, special order requirements and other payment options, please contact Sales on (012) 664 7704 or email sales@sensorysolutions.co.za

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Sensory Solutions Pty Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Sensory Solutions (Pty) Ltd for any civil action or any legal action deemed necessary against me.

Contact Details

Physical address:
226 Kruger Avenue
Lyttelton Manor
Centurion
0157
South Africa

Postal address:
PO Box 17269
Lyttelton
0140

Email address:
info@sensorysolutions.co.za

Phone numbers:
+27 (0)12 664 7704